Medical/Dental Receptionist (#140.20)
GENERAL STATEMENT OF DUTIES: The front office clerk performs clerical and receptionist duties for the clinical area. The front office clerk helps coordinate the front office by: scheduling patient appointments, collecting patient information, answering and transferring phone calls, faxing, copying, and entering data into the practice management and electronic patient medical record. The front office clerk is required to communicate efficiently and effectively with patients, staff, and Provider’s at all times. The front office clerk is the first member of the patient-centered medical team to encounter and interact with the patients face to face. The front office clerk will also be present during patient-centered medical home huddles and involved in patient education. Communication, teamwork, collaboration, timely registration, specific Practice knowledge, and customer service are all vital medical office clerk responsibilities.